2024 Interactions Superstar (Riley) - Universal Intranet Article

Riley Gacoscos: Crafting Unforgettable Moments in The Wizarding World of Harry Potter ™

Within the enchanted streets of The Wizarding World of Harry Potter ™, one Team Member has been casting a spell of exceptional service on Guests throughout 2024. Riley Gacoscos, named as one of only two Interactions Superstars of the year, has become legendary for his helpfulness, engagement, and ability to create personalized magical experiences for visitors.

For many Guests, their magical journey begins at Ollivanders Wand Shop, where Riley has become known for going far beyond standard service.

"Riley at Ollivanders really went above and beyond to help us. We had brought our wands from Universal Orlando but they were damaged on the plane... Riley showed us which wands were part of a promotion and helped us find replacements we could afford. He really made a difference for my kids because the wand interactions were one of their favorite parts in the park!"

Riley's magical touch isn't limited to wands. At Honeydukes and Dervish and Banges, his product knowledge and helpful suggestions have enhanced many Guests' experiences.

"Riley at Honeydukes was so helpful and told me how the cauldron cakes mold could be reused and I bought one.”

"Riley at Dervish and Banges helped me with my owl, wand, and robe needs. He fitted me for my robe and showed me how to use my owl. Very grateful for his customer service, time, and efforts."

What makes Riley's service so special is his ability to understand what matters most to each Guest. His comprehensive knowledge of products across multiple of The Wizarding World of Harry Potter ™ locations allows him to provide seamless service throughout the themed area, making him a true asset to the team.

Riley's recognition as an Interactions SuperStar for 2024 reflects his consistent dedication to creating memorable experiences for every Guest he encounters. His attention to detail, product knowledge, and genuine care exemplifies the highest standards of Guest servic